1) Standard Terms & Conditions:
These are the standard terms & conditions for Website Design and Development and apply to all contracts and all work undertaken by Saptamatrikas for its clients.

2) Our Fees and Deposits:
A 50% deposit of the total fee payable under our proposal is due immediately upon your instruction to proceed with the website design and development work. We reserve the right not to commence any work until the deposit has been paid in full. All prices listed are in U.S Dollars. The remaining 50% will be due when the work is completed to your reasonable satisfaction, subject to the terms of the “approval of work” and “rejected work” clauses, or within 45 calendar days, whichever occurs first.

3) Refund Policy: We work diligently to satisfy you. If you are not completely satisfied with our work, our refund policy is as follows

1. 100% deposit will be refunded if requested within 15 calendar days from the date of order.
2. Refunds are not applicable on domain registration fees.
3. Refunds are not applicable for express service clients.
4. Refunds are not applicable for any delays outside our control.
5. Refunds are not applicable once the website is completed.
6. Refunds are not applicable on web hosting fees.

4) Supply of Materials: You must supply all materials and information required by us to complete the work as per the agreed specification. These materials may include, but are not limited to, photographs, written copy, logos, and other printed materials. Any delay in supplying these materials, which leads to a delay in the completion of work, will result in us extending previously agreed deadlines by a reasonable amount. If you fail to supply materials, and this prevents progress, we reserve the right to stop work and invoice you for the balance on the contract.

5) Variations:
We are happy to offer revisions to the design, but we reserve the right to limit the number of design proposals to a reasonable amount. Additional designs requested beyond the original specification will be charged at $45 per hour.

6) Project Delays and Client Liability:
Timeframes and estimates are contingent upon your full cooperation and provision of complete content for the work pages. We require a single point of contact from your side, who must be available daily to expedite feedback. We will not be responsible for delays caused by your inaction or failure to approve design mock-ups or request changes on time. After 45 calendar days, any additional changes will be charged at $45 per hour.

7) Approval of Work:
Once the work is completed, you will be notified and have the opportunity to review it. You must notify us in writing of any unsatisfactory points within 7 days. Any work that has not been reported as unsatisfactory within the 7-day period will be deemed approved. Once approved, or deemed approved, work cannot be rejected, and the remaining 50% of the project price will be due.

8) Rejected Work:
If you reject any work within the 7-day review period and do not approve subsequent work to remedy any unsatisfactory points, and we, acting reasonably, consider the rejection unreasonable, we may treat the contract as complete and take measures to recover payment for the contracted work.

9) Payment:
Upon completion of the 7-day review period and before the website is launched on your domain, we will invoice you for the remaining 50% balance. We will never charge your card without your approval. We reserve the right to remove the website from public view until final payment is made. You unconditionally guarantee the payment. In case of non-payment, you agree to pay all fees, including attorney and court costs, incurred during the collection process.

10) Copyrights & Trademarks:
You must obtain all necessary permissions for the use of any content, logos, names, or trademarks you provide to us for inclusion in your website. You agree to indemnify and hold us harmless from any claims or legal actions related to the content you provide.

11) Licensing:
Once you have made the full payment for our work, we grant you a license to use the website and its contents for the life of the website.

12) Search Engines:
All websites designed by us are search engine friendly; however, we do not guarantee specific positions in search engine results. Search engine optimization (SEO) is performed according to best practices at an additional cost.

13) Consequential Loss:
We shall not be liable for any loss or damage caused by delays in performance or completion of our contract, regardless of how the delay arises.

14) Disclaimer:
Notwithstanding anything to the contrary in this agreement, neither Saptamatrikas nor its employees or agents warrant that the functions of the web design will be uninterrupted or error-free. We are not liable for any damages, including service interruptions caused by acts of God, hosting issues, telecommunications failures, or any other circumstances beyond our control.

15) Assignment:
We reserve the right to subcontract any services that we have agreed to perform for you.

16) Non-Disclosure:
We (and any subcontractors) agree not to disclose any of your confidential information to third parties.

17) Additional Expenses:
You agree to reimburse us for any requested expenses not included in the contracted proposal, such as additional pages, third-party software, stock photographs, fonts, domain name registration, web hosting, SEO, or advertising services. These additional expenses are due upon request.

18) Backups:
You are responsible for maintaining your own backups of your website. We will not be liable for restoring any data or websites except in the case of negligence on our part.

19) Ownership of Domain Names and Web Hosting:
We will provide you with the necessary credentials for domain name registration and/or web hosting that we have purchased on your behalf once you have reimbursed us for any related expenses.

20) Right of Refusal:
Saptamatrikas reserves the right to refuse or terminate service for any reason not prohibited by law. We also reserve the right to protect our operations from disruptive behavior, abusive language, or harassment, whether through email, phone, in person, or any other form. Abusive communication is not tolerated, and no refund will be provided in such cases.

21) Governing Law:
This agreement is governed by the laws of Punjab, India, and any disputes arising will be litigated or arbitrated in Punjab, with you consenting to personal jurisdiction in the Punjab courts.

This Agreement represents the entire understanding between the parties. Any modifications must be made in writing and agreed upon by both parties.